Post by shiyabul on Aug 19, 2024 23:01:25 GMT -5
YOUR CONTACT CENTER’S ENTERPRISE IDENTITY IS UNDENIABLY LINKED TO HOW OTHERS SEE YOU, OR PERHAPS DON’T SEE YOU AT ALL. Think about Visibility within your organization. While few may know the CEO personally, his/her high profile position grants tremendous Visibility. The CEO’s actual performance defines their Value and whether they keep their position. Speaking of high profile, Marketing folks get lots of “attention” (aka Visibility).
And what comes with Visibility are budget allocations, technology https://lastdatabase.com/ investments, and resources! One often wonders how some positions/departments earn such grand sway. Most likely, they are fluent speakers of the language of Value. This language is based on integrating key business drivers into everything you do. For most organizations, the key drivers are market share, margins, revenue, growth, Customer Experience, and brand.
While some may carry more weight than others, it is absolutely critical to be able to articulate your performance, your contribution, and your needs in ways that resonate with business drivers. A perfect segue to my next point … Understand and relate to all things strategic. Know thy Annual Report! Read the letter from the CEO. It essentially outlines the direction in which the company wants to move.
And what comes with Visibility are budget allocations, technology https://lastdatabase.com/ investments, and resources! One often wonders how some positions/departments earn such grand sway. Most likely, they are fluent speakers of the language of Value. This language is based on integrating key business drivers into everything you do. For most organizations, the key drivers are market share, margins, revenue, growth, Customer Experience, and brand.
While some may carry more weight than others, it is absolutely critical to be able to articulate your performance, your contribution, and your needs in ways that resonate with business drivers. A perfect segue to my next point … Understand and relate to all things strategic. Know thy Annual Report! Read the letter from the CEO. It essentially outlines the direction in which the company wants to move.